Sideboard Slack Alerts

Sideboard’s team monitors a set of automatic Slack alerts that fire whenever key events happen in the platform. This page explains what’s being tracked and when you might notice the effects.

These alerts post to Sideboard’s internal Slack workspace. They are not per-store webhooks and cannot currently be configured to post to your own Slack. If this is something you’d like, use the in-app feedback form to let us know.

Alert types

New set alert

When it fires: When Sideboard’s nightly catalog refresh discovers one or more new sets for any game.

What the message looks like:

🆕 Pokémon TCG catalog update: 1 new set
• Surging Sparks (SSP) — 226 products

Pricing fills in at the next scheduled price sync.

Effect for you: This is what drives Sideboard’s rapid catalog response time. As soon as a new set lands overnight, the Sideboard team is notified and can investigate any anomalies before you even open the app the next morning.

Silent days produce no message. If nothing new appeared, Sideboard doesn’t send anything.

New signup alert

This is a Sideboard-internal alert. When a new store signs up and creates their organization, the Sideboard team is notified so we can reach out and make sure onboarding goes smoothly.

Catalog purchase alert

When it fires: When a store activates access to a new game catalog — either a brand-new purchase, a reactivation of a previously-canceled subscription, or a first-time payment completing after authentication.

Renewals, billing interval changes, and proration updates do not trigger this alert.

Effect for you: The Sideboard team sees new catalog activations in real time and can reach out to welcome you to a new game, or investigate billing issues quickly.

Customer feedback alert

When it fires: When a store owner or user submits feedback through the in-app feedback form. Only fires after the submission is successfully logged in our issue tracker — no partial alerts for failed submissions.

Effect for you: Feedback you submit via the in-app widget goes directly to the Sideboard team and shows up immediately in our Slack. You’re not sending a ticket into a void — someone sees it right away.

Feedback types include: Bug, Feature Request, Integration Request, and Feedback.

What’s next

• Live Catalogs — understand the data lifecycle behind the new-set alert
• Selling Presale Products — what to do when a new set arrives as presale
• Adding Products to Your Inventory — act on a new-set alert by adding cards to your stock

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