Frequently Asked Questions
Quick answers to common questions. Use the search to find more.
Getting started
How much does Sideboard cost? $150 CAD per card game per month (or $1,500/year). Each game is a separate subscription — you only pay for the games you actually sell.
Can I try it before subscribing? Yes. You can browse the catalog for any game on a preview basis. Subscribing unlocks inventory management, pricing rules, buylists, and storefront integrations for that game.
How long does the catalog take to load after I subscribe? The initial import takes a few hours. New sets land automatically from our data source overnight — you don’t have to do anything.
Which games do you support? Magic: The Gathering, Yu-Gi-Oh!, Pokémon, One Piece, Star Wars Unlimited, Gundam, Disney Lorcana, and Riftbound. See Card games overview.
Inventory
Can I import my existing inventory from BinderPOS? Yes. Sideboard auto-detects BinderPOS CSV exports. See CSV import.
What if my CSV uses set names instead of set codes? Sideboard’s matching engine tries set codes first, then set names, then aliases. Rows that don’t match are flagged so you can fix them.
Why does Sideboard need both a “Near Mint” and a “Lightly Played” entry for the same card? Each condition is priced separately (because the market prices them separately). You don’t have to use every condition — many stores stick to NM only.
How do I bulk-update prices? Pricing rules do this automatically. Set up a rule and Sideboard recalculates prices nightly + whenever market prices change. See Pricing rules.
Pricing
Where do market prices come from? Our market data feed partner. Updated every 6 hours for in-stock cards, every 24 hours for the rest of the catalog.
Can I override the auto-price for a specific item? Yes. Flip the item to “manual price” mode. See Manual prices.
Why are some prices missing for very-rare condition combos? Sideboard infers prices from neighbouring conditions when no direct sales data exists. If everything is missing, the underlying market data hasn’t populated yet — usually resolves itself within 24h.
Can pricing rules apply only to in-stock items? Rules apply to your inventory by default — so yes, by definition.
Buylists
How does the customer-facing buylist URL look?
app.sideboard.gg/b/<your-slug>/<game>. You pick the slug when you set up your buylist.
How do customers know how to grade their cards? You publish a grading guide on your buylist landing page. Sideboard provides a default template, which you can edit.
Can a customer mix games in a single buylist order? No — each buylist is for one game. A customer can submit multiple orders if they have cards across games.
What stops a customer from gaming the system? Your pricing and quantity rules. Sideboard enforces them at quote time. If you change a rule mid-quote, the customer’s quote stays locked at the price they were shown when they added to their offer.
Can customers be paid in store credit instead of cash? Yes. Store credit gets added to the customer’s balance, usable on future sales. See Store credit.
Shopify
Does Sideboard replace my Shopify storefront? No — Sideboard sits behind Shopify. You keep your existing storefront and pay nothing extra for traffic. Sideboard syncs products and inventory bidirectionally.
What happens if I edit a Sideboard-managed product directly in Shopify? The next sync overwrites your changes. Tags and image alt-text are the most-overwritten fields. If you need to customize, mark the product as “skip sync” in Sideboard.
How fast does inventory sync? Real-time via webhooks: when a sale happens on Shopify, Sideboard decrements within seconds. The reverse (inventory changes in Sideboard → Shopify) is also real-time.
A daily reconciliation runs at 3am — what does it do? Safety net. If a webhook is missed (very rare), the reconciliation catches the drift and corrects it.
CardTrader
Does CardTrader replace Shopify? No — CardTrader is a European marketplace, not a storefront platform. Your inventory listings go to CardTrader; sales come back as orders.
Why are my presale items not showing up on CardTrader? CardTrader’s API has no presale concept. Sideboard excludes presale items from CardTrader sync — they’ll list automatically once they release.
Presale
A customer ordered a presale, then the set released. What now? Standard Shopify fulfillment flow. Sideboard automatically removes the Presale tag and the description disclaimer once TCGPlayer flips the product to released. You ship the customer’s order like any normal sale.
Can I cancel a presale order? Yes — handle it through Shopify’s standard order cancellation flow. Refunds work normally.
Why is the customer-facing buylist hiding my presale set? Presale items are intentionally hidden from buylists. Customers can’t sell a card that hasn’t been released yet. They’ll appear again once the set releases.
How long until presale flags clear after release day? Within ~24 hours. Our nightly refresh job picks up TCGPlayer’s status change and updates the flag automatically.
Billing
What happens if my card declines? You get a notification. You have a grace period to update your card. After that, the game subscription pauses (you lose access to that game’s inventory features, but the data is preserved). Resubscribe to restore access.
Can I cancel? Yes, anytime, from Settings → Organization → Billing. Cancellation takes effect at the end of your current billing period — you keep access through what you’ve already paid for. Changed your mind? Click Keep it on the same row before the period ends to reverse the cancellation.
Will I be refunded for unused time? Subscriptions are non-refundable, but you keep access through the end of the period you paid for.
Where do I update my billing information? Settings → Billing → Manage subscription (opens the Stripe customer portal).
Account & security
How do I reset my password? “Forgot password?” on the sign-in page. You’ll get an email with a reset link.
Can I have multiple team members? Yes — invite teammates from Settings → Team. Each member has their own login and permissions.
What happens to my data if I cancel? Your data is preserved. Inventories and buylists become read-only but nothing is deleted. If you resubscribe, you pick up right where you left off.
Getting help
Where can I report a bug? In-app feedback widget, or email support.
Where do I see what’s coming next? We don’t publish a public roadmap, but the in-app feedback widget is the best way to flag what you need next.
What’s next
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